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HEALTHCARE

5 Critical Steps to Take After a Cyber Breach

Written on September 11, 2017 at 7:32 pm, by

Many healthcare entities do not have a plan in place to respond to and handle a cyber breach. There is a lot of confusing information going around – by people who may not be experts. A lot of questions come up right away for example, “What authorities need to be notified?” “How do we document  Continue Reading »

5 Ways Human Services Organizations Can Address the Needs of Clients with PTSD

Written on July 11, 2017 at 6:38 pm, by

PTSD, or Post Traumatic Stress Disorder, is a psychiatric disorder that can occur following the experience or witnessing of life-threatening events such as military combat, natural disasters, terrorist incidents, serious accidents, or physical or sexual assault in adult or childhood. Most survivors of trauma return to normal given a little time. However, some people will  Continue Reading »

5 Scenarios That Could Make Your Healthcare Client Vulnerable to a Lawsuit

Written on June 2, 2017 at 7:39 pm, by

Managing risk in healthcare facilities is a multi-faceted, ever-changing challenge. Identifying areas of vulnerability is the first step in any risk management program. In this blog post, we’ve identified five scenarios that can put healthcare entities and professionals at the greatest risk of a lawsuit and we’ve added some best practices that can be put  Continue Reading »

5 Tips for Safeguarding Against HIPAA Violations

Written on April 25, 2017 at 5:40 pm, by

To avoid HIPAA violations, it’s important for healthcare organizations to put into place strict guidelines that protect patient privacy. HIPAA violations may result in penalties of $100 to $50,000 per violation, depending on the conduct at issue.  When it comes to data breaches, a single event may result in numerous violations. For example, the loss  Continue Reading »

Top 5 Types of Data Breaches in Healthcare – Not from Hacking

Written on March 21, 2017 at 5:01 pm, by

Healthcare is now the top industry for cyber attacks. Health records, much of which remain valid and exploitable for years, contain valuable information for hackers. Credit card data, email addresses, social security numbers, employment information and medical history records can be used in many instances of fraud or identity theft. But healthcare data breaches are  Continue Reading »

5 Key Elements to Every Customer Service Program in Long Term Care Facilities

Written on February 21, 2017 at 9:13 pm, by

Customer service is the cornerstone of every business. The concept of excellent customer service is used in many brand taglines to assure customers that their wellbeing is the most important aspect of the customer-business relationship. Satisfaction surveys are issued by every industry, store and business; auto dealers call to see if you like your car,  Continue Reading »

5 Tips for Reducing the Risk of a Lawsuit in Physician Practices

Written on January 17, 2017 at 6:21 pm, by

We know that physician practices can benefit tremendously by developing and following a proactive risk management program. Sound practices can improve patient safety, avoid lawsuits and ensure consistent regulatory compliance. Each practice is unique and therefore needs an individualized approach based on factors such as specialty type and patient profiles – but we have outlined  Continue Reading »

5 Tips for Getting Started with a Healthcare Risk Management Plan

Written on January 3, 2017 at 10:20 pm, by

We know from experience that healthcare organizations and their providers can benefit tremendously from a robust risk management program. Sound practices can help protect patients, avoid lawsuits and improve compliance. I asked our risk management partner, Michelle Foster Earle, President of OmniSure Consulting Group, what OmniSure recommends to its clients. “Managing risk in any organization  Continue Reading »

5 Things Every Long Term Care Administrator Should Know About Rehabilitation Therapy

Written on November 16, 2016 at 10:17 pm, by

Rehabilitation therapy in long term care facilities is under the microscope with Center for Medicare & Medicaid (CMS) and the Office of Inspector General (OIG). The OIG has penalized facilities for the actions of the vendor providing therapy. For example, Life Centers of America paid $145 million to settle a government lawsuit for allegedly submitting  Continue Reading »

5 Questions to Ask About your Cyber Security Insurance to Reduce Losses After a Cyber Attack

Written on November 10, 2016 at 7:57 pm, by

Cyber security placed first in a list of emerging casualty risks among insurance buyers according to a survey of 135 insurance professionals conducted by London-based specialty lines broker RKH Specialty. 70 percent of respondents put cyber risk in the top spot. According to a Best’s News Service Article* about the survey, healthcare and retailers have  Continue Reading »